Using the Contact Support App

by Barry Dysert
(last updated April 3, 2017)

2

If you're having issues with something you got from the Microsoft Store or just Windows in general, you may wish to try the Contact Support app. It provides various levels of support, from pointing you to community forums where your issue may be discussed to having a phone conversation with a support technician (subject to Microsoft's Service Agreement).

To access this app, click Start and scroll down to Contact Support. You then enter a description of what your issue is and click Next. (See Figure 1.)

Figure 1. Using "Contact Support."

You'll then be presented with some hyperlinks to forums in the Microsoft community. (See Figure 2.)

Figure 2. "Contact Support" hyperlinks.

If you want a more personal touch, scroll down in that same dialog box to see a few more options. (See Figure 3.)

Figure 3. "Contact Support" additional options.

From here you can have a technician call you back (if it's not closed), schedule a call, engage in an online chat session, or follow the hyperlink to the Microsoft Community home page where you can browse or search for your issue. I chose Chat, and the technician on the other end offered to remotely control my computer to show me how to resolve my issue. When I told him no, he then proceeded to tell me how I could resolve my issue—all for free! (I don't know if the phone call would be free, as I didn't try that.)

I suggest you look at the Service Agreement terms and possibly use Contact Support for issues you may have in the future.

 This tip (1195) applies to Windows 10.

Author Bio

Barry Dysert

Barry has been a computer professional for over 35 years, working in different positions such as technical team leader, project manager, and software developer. He is currently a software engineer with an emphasis on developing custom applications under Microsoft Windows. When not working with Windows or writing Tips, Barry is an amateur writer. His first non-fiction book is titled "A Chronological Commentary of Revelation." ...

MORE FROM BARRY

How to Run a Program when Windows Starts

It's easy to have a program run when Windows starts. In fact, by using the Task Scheduler, you can have all sorts of ...

Discover More

Using Your Own Pictures as Wallpaper

You can change the image that is displayed for your desktop background to your own picture. Changing the wallpaper to one ...

Discover More

Minimizing All Open Windows in One Step

There may be times when you need to minimize all of your open windows in one quick step. Windows provides a few methods ...

Discover More
More WindowsTips

Changing the Desktop Background

You can change the image that is displayed for your desktop background to a more aesthetically pleasing picture. There ...

Discover More

Tips for Using USB Drives

USB drives are very useful for storing and transferring data. This tip provides some useful guidance in dealing with USB ...

Discover More

Setting a Restore Point

Restore Points let you go "back in time" to a point before you made system changes that could prove harmful to your ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WindowsTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is 4 + 1?

2017-04-03 12:20:54

Barry

Ann, I believe it ships with Windows 10 (at least I didn't install anything).


2017-04-03 12:13:47

Ann

Is this an app that you must install and then you can access contact support?


Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in WindowsTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.