Using the Contact Support App

by Barry Dysert
(last updated April 3, 2017)

2

If you're having issues with something you got from the Microsoft Store or just Windows in general, you may wish to try the Contact Support app. It provides various levels of support, from pointing you to community forums where your issue may be discussed to having a phone conversation with a support technician (subject to Microsoft's Service Agreement).

To access this app, click Start and scroll down to Contact Support. You then enter a description of what your issue is and click Next. (See Figure 1.)

Figure 1. Using "Contact Support."

You'll then be presented with some hyperlinks to forums in the Microsoft community. (See Figure 2.)

Figure 2. "Contact Support" hyperlinks.

If you want a more personal touch, scroll down in that same dialog box to see a few more options. (See Figure 3.)

Figure 3. "Contact Support" additional options.

From here you can have a technician call you back (if it's not closed), schedule a call, engage in an online chat session, or follow the hyperlink to the Microsoft Community home page where you can browse or search for your issue. I chose Chat, and the technician on the other end offered to remotely control my computer to show me how to resolve my issue. When I told him no, he then proceeded to tell me how I could resolve my issue—all for free! (I don't know if the phone call would be free, as I didn't try that.)

I suggest you look at the Service Agreement terms and possibly use Contact Support for issues you may have in the future.

 This tip (1195) applies to Windows 10.

Author Bio

Barry Dysert

Barry has been a computer professional for over 30 years, working in different positions such as technical team leader, project manager, and software developer.  He is currently a senior software engineer with an emphasis on developing custom applications under Microsoft Windows. ...

MORE FROM BARRY

Freeing Up Disk Space by Deleting Old OS Files

I'm always looking for ways to free up disk space. Even with a 1 TB drive I want to be a "good disk citizen." If you're ...

Discover More

Quick Ways to Get Back to Your Desktop

There may be times when you need to get back to your desktop by eliminating the "clutter" of all your open windows. Windows ...

Discover More

Differences between Hibernate and Sleep

If you want to conserve energy or preserve your laptop's battery life, you should know about hibernate and sleep. There is a ...

Discover More
More WindowsTips

Changing the Desktop Background

You can change the image that is displayed for your desktop background to a more aesthetically pleasing picture. There are ...

Discover More

Running a Program as Administrator

Sometimes a program you're trying to run needs to run with elevated privileges. Assuming you have the authority to do this, ...

Discover More

Deferring Windows Updates

Are you bothered by when Windows decides to do its updates? If you want some control over when Windows downloads and installs ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WindowsTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is five more than 2?

2017-04-03 12:20:54

Barry

Ann, I believe it ships with Windows 10 (at least I didn't install anything).


2017-04-03 12:13:47

Ann

Is this an app that you must install and then you can access contact support?


Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in WindowsTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.